One key to producing a quality output in any business is to control the
quality of the input. In the towing business, it all starts with the initial
order. Any incorrect or missing information on a new tow order can cause
tremendous wasted time by everyone from the driver right through to the
dispatcher and administration people. More often than not, an incorrect or
incomplete order or tow ticket directly affects customer service in a
negative way
Tracker Enterprise for Windows is designed to capture all the necessary
information required to facilitate an error free job. Without having to have
a degree in typing or computing... The Tracker system is fast, friendly and
intuitive, yet covers every conceivable aspect of a job.
Tracker guides the call taker naturally through the order process with the
customer. Virtually every field has shortcut keys with drop-down suggestion
lists that are highly configurable to your business.
Call Taking Functions
Click to enlarge
Intuitive
Tracker Enterprise for Windows empowers
Call Takers by providing them with the tools to serve customers quickly
and accurately. New orders can be entered intuitively, in seconds,
rather than minutes. Drop-down boxes suggest common choices, for
everything from vehicle details to job tasks, key location and account
information.
Friendly
Call Takers are encouraged to gather all the
information required, simply by following the natural progression of
entering an order. Even the most complex calls, such as third party
billed or multi-vehicle calls can be booked with ease.
Informative
Tracker Enterprise takes pressure off the dispatchers,
by giving Call Takers an up-to-date snapshot of all vehicle activity and
job status, so that customers can be given accurate ETA's and job
progress reports.
Accurate
Call Takers are able to save frequent destinations or
cross street information into a separate Landmark database, so that
drivers can be dispatched accurately. Once a landmark has been defined,
it can be re-used with a simple short code in the future.
Efficient
Auto club D2000 dispatched trips populate the Call
Entry and dispatch screens automatically, through a fully integrated
interface, eliminating the need for double entry. Faster and more
efficient call taking directly improves customer service.
