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Dispatching
The focal point of any towing operation is the dispatch center, where
information flows quickly between the office and the field. During busy
times, the dispatch center can just as easily become a bottleneck. When this
occurs, customer service and resource utilization both decline.
Tracker Enterprise increases the capacity, accuracy
and performance of the towing dispatch center substantially, for several
reasons:
| 1. |
Call Takers can
readily view job status on their own computer screens and are able to
provide accurate information on ETA's and job status to callers, without
having to interrupt the dispatcher. |
| 2. |
The Dispatch
screen organizes all pending and future work in a logical manner, so
that the dispatcher can make informed decisions quickly. Screens can be
organized to the dispatchers preference. Information can be looked at in
multiple ways, depending on the information needed. |
| 3. |
When combined with
wireless dispatch, the transfer of new tow assignments to the field and
their ongoing progression takes automatically, eliminating over 80% of
voice communications. |
| 4. |
Tracker Enterprise
allows the dispatcher to view the location of both vehicles and jobs by
zone, as well as other pertinent data, such as tow type, vehicle type,
priority, job latency, etc. This information saves valuable time in
correctly allocating resources. |
| 5. |
Rather than being
in a constant reactive mode, the dispatcher is able to focus on the big
picture, becoming more management than task oriented. |
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Dispatcher Functions |
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Click to Enlarge
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| Accessible |
Tracker Enterprise for Windows
greatly accelerates the process of dispatching calls to trucks, allowing
your existing dispatch staff to increase their own capacity.
Furthermore, when combined with wireless dispatch, Tracker customers
report that they are able to achieve an average of one extra tow per
driver per shift. |
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| Up to Date |
The ability to view the current
status of all drivers, vehicles and tows at a glance keeps the
Dispatcher informed of actual versus estimated tow completion time, so
that potential work backlogs can be spotted ahead of time. This allows
for a proactive approach to work balancing. |
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| Logical |
The status of a specific tow
changes automatically to the next progression with a single mouse click.
For example, if the last status on a specific tow was "arrived", then
the system will change it to "hooked" when the update button is clicked.
In data dispatch systems, this occurs automatically. |
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| Organized |
Tracker helps keep dispatchers
organized. This notepad allows quick notes to be entered as reminders or
to keep things flowing between shift changes. An additional notepad
feature is available that allows unlimited notes for every dispatch
call. |
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