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Tracker Management Systems, Inc. and USA/MD United States Auto Club - Motoring Division Launch Joint Solution Advancing Electronic Dispatch


Tracker's Motor Club Link Allow Towers to receive calls from USA/MD electronically thereby s to Increasing Productivity and Efficiency

Cleveland, Ohio - January, 15, 2004 - Tracker Management Systems, Inc., the leading provider of dispatching and management software solutions for tow companies, today announced the launch of Tracker ML (Motor club Link), a internet based solution that will provide two-way messaging and integrated data collection applications to optimize office and fleet communications and efficiency. The new solution builds on an existing Tracker Management partnership with USA/MD, Inc., a national provider of dispatch services. Tracker ML's distinct features, including an integrated near real time link from the tow companies dispatch software and Sac's call center. This electronic link gives both USA/MC and the tow company faster, more accrete transfer of a service request from USA/MC to the Tower, as well as a permeate record for payroll, billing and analysis, work in concert with USA/MD's Call Center Tracker ML will offer a win- win solution for both the Call Center and the tower. Not to mention the stranded motorist.

Tracker ML is an add-on option for any tower with a computer, Internet connection and Tracker's core dispatch software.

"Tracker ML is an exciting step for Tracker," said James M. Weaver, Tracker founder and CEO. "It is our strategy to deliver "request for service" from motor clubs, police departments and accounts over a highly reliable backbone, while seeking to increase the towers control of his or her own business processes. We believe this is the start of a much more efficient way to handle motor club calls and will be the key to reducing expense and increasing business knowledge, profit and volume of business."

"The robust Tracker ML solution and impressive customer base led to USA/MD's decision to partner with the company," said Rex Dunn, vice president , UDAC/MD division. "By leveraging Tracker ML, service providers can improve overall customer service through enhanced data analysis and communication. We're pleased to work with Tracker in bringing this valuable solution to the towing industry."

Tracker ML is currently available to any business in the towing or road service industries. Designed with both the tower and the motor club in mind, Tracker ML has withstood months of pressure testing while maintaining data integrity. The business benefits cited to using Tracker ML include improved billing cycles, the reduction or elimination of driver paperwork, increased productivity and improved customer service.

About Tracker Management Systems, Inc.

Based in Cleveland, Oh, Tracker is a privately held company that provides software solutions, hardware, training, consulting and helpdesk as well as GPS and location-enhanced wireless Internet solutions for mobile resource management. Its industry leading Tracker 2000 Version 7.5 solution combines office automation, wireless, positioning and industry knowledge in a enterprise based solution that is Internet enabled into a fully integrated network solution that can be owned or leased. It is not Internet based however it is Internet enabled. Which means towers will own their own data and be able to keep it secure at their location and even if the Internet goes down, their software solution will continue to operate. For more information, please visit the company Web site at www.trackermanagement.com or call 440-843-9273.

About CitiGroup, United States Automobile Club/Motor Division Auto Club

USAC/MD is part of Citigroup the preeminent global financial services company, provides some 120 million consumers, corporations, governments and institutions in more than 100 countries with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, insurance, securities brokerage and asset management. Major brand names under Citigroup's trademark umbrella are Citibank, CitiFinancial, Primerica, Salomon Smith Barney, and Travelers. Additional information may be found at: www.citigroup.com .

Tracker ML and Tracker 2000 Version 7.5 are registered trademark of Tracker Management Systems, Inc. All other trademarks and service marks are the property of their respective owners

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