For over 20 years, Tracker Management Systems has specialized in business management and dispatch solutions designed exclusively for towing companies. As a result of this focus and their long-term commitment to the towing industry, Tracker has become the preferred supplier of towing operators, large and small alike. From the diminutive 2-truck company to state-wide operations, Tracker systems dispatch over 100,000 tows each day throughout North America.
This success did not occur overnight, but was earned gradually, as Tracker's towing management software was continually refined over a period of years, to meet the needs of their customers, changes in technology and the industry itself. Maintaining its position as the preferred vendor to towers and auto clubs is a responsibility that Tracker takes very seriously. All aspects of the Tracker operation are under constant improvement, from product development, to integrated wireless technology, through to customer service and support.
As part of this dedication to improvement, Tracker recognizes the importance of the market and the need to provide local training and support for their customers.
A Complete Towing Solution
Tracker 2000 for Windows, Version 9.8.x is a comprehensive business management system. A solution designed to run all aspects of a towing operation. The system gives towing managers complete control over their business metrics, allowing them to make informed decisions on the fly. As a result of using the Tracker 2000 for Windows complete tow management solution, operating efficiency, consistency and profitability are increased, while providing customers' a more consistent and professional service.
Tracker Integrated Module
Tracker's end-to-end towing solution greatly simplifies the daily operation of all aspects of the towing business, from order-entry through to dispatch, billing, payroll and administration. Tracker 2000 Version 9.8.x for Windows is a complete business management system made up of several integrated modules.
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Impound Lot Management
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Police Impound Lookup
Mapping and GPS
Lien and Auction Processing
Tracker is also integrated with AAA's D2000 system throughout North America. Jobs dispatched through these systems appear seamlessly in Tracker, where they can be dispatched and administered without the need for post processing.
Ask Our Customers
"At the end of the day, we can see what every driver and the company did. If anything's missing, we can see it right away. And with GPS, we know where all our trucks are all the time. Tracker is the only company that has been here consistently year after year. It has staying power and keeps updating its system for what the towers want. Tracker is the only way to go."
Solid Gold Towing, Brooklyn, New York, 23 trucks
"With Tracker, I went from almost a week a month on billing and reports to two days. Tracker has let me see where my revenue comes from and which tows, trucks and drivers are profitable-and which aren't. We've used that information to improve our operations and our services. We haven't had any major problems with Tracker. And if I have problem or think I do, I have an answer immediately, within that day."
Neal Pool Rekers, Odessa, Texas, 14 trucks
"Anyone who's ever come and seen our dispatcher work has wanted to buy Tracker. Our people were good before Tracker, but they're better with it. A system has to be easy to use, and Tracker is. It lets less experienced people do more. And if you impound cars, this is a system you have to have. If somebody tried to take Tracker away from me, I don't know what I'd do to them."
Dr. Hook Towing Service Ltd., Winnipeg, Manitoba, 60 Trucks
"Customer service really makes Tracker stand out. We actually get a phone call back. Lots of times they have the answer right there. Even better, we haven't had to call for any problems in four or five months. We should've just bought Tracker to begin with. I tell other towers-just write Tracker a check. You won't regret it. It's far superior to any other program we've had."
Joe's Towing, Bloomington, Illinois, 18 trucks
"Towers who haven't experienced it might not believe it, but you see big benefits when ramped up with the right software with the right training. With Tracker, you don't have to wait six months or two years to see that if you don't change how you do business, you're going to go bankrupt. When you can easily get daily sales reports, you can spot problems right away, whether it's with response times, revenues or one driver or truck."
Scott's Towing, Woodbridge, New Jersey, eight GPS/MDT-equipped trucks
"We've had Tracker since 1996. It organizes things so people can get on to doing other work. It's streamlined our business and created less paperwork and less room for error. From dispatch to actually getting payment, we're able to track jobs so we're not losing calls, not losing income and not losing customers. Tracker is a positive."
North Country Recovery and Auto Sport Towing, Santa Cruz, California, 26 trucks
"I run the company and office myself and dispatch up to 50 calls every day. With Tracker dispatch and paging, I can get each of my drivers an extra tow per shift. That means we've increased our number of tows 20 percent with the same staff and same six trucks. Errors are reduced because the driver reads the information right off the pager. There's no confusion over street names and no waiting because the next tow is already on the pager. That's money in the bank. Meanwhile, I'm home on time more often because Tracker eliminates at least 10 hours of paperwork a week. It's so easy to use, it sold itself (sorry Jim!)." Midway Towing, Wilmington, Delaware