Before connecting to support, it is rquired that you call Tracker to receive an inquiry number.
Keeping your business working is our business. That's why we have the most experienced and best-staffed customer support team in the towing industry. And why you can get assistance with your Tracker system 24 hours a day, seven days a week.
How to resolve support issues quickly:
We respond to customers support calls in the order received. Because most people don't like to wait when they can avoid it, we've made it easy for you to resolve many issues on your own. Simply follow the procedures below.
When calling, please have the following information:
We need specific information to correctly diagnose and solve the system problems you are be experiencing. Having these beforehand will save time:
You reach Tracker 24/7 Help Desk by calling (800) 445-2438.
Finding Tracker and Windows System Information:
The Tracker info can be found under the HELP menu in the "About Tracker for Windows" selection. Windows system information can be found by right-clicking the My Computer icon, usually found in the upper left corner of your Windows desktop view, then selecting Properties.
What to do if you're not on support:
But (there isn't always a but, but this time there is) there's fair and unfair. Most Tracker towers pay an annual support fee because when they need help, they want it right away. They come first. Second, they want Tracker to stay in business and to continue to keep a well-trained support staff, because that's the best thing for their business.
So if your Tracker 24/7 Help Desk contract has lapsed, we consider your hour of need the perfect time to remind you that it can take days of staff time to figure out how to solve a problem with a few keystrokes. We'll ask you to take the opportunity to sign up for support, especially if we've helped you before. It's only fair.