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Call Entry

One key to producing a quality output in any business is to control the quality of the input. In the towing business, it all starts with the initial order. Any incorrect or missing information on a new tow order can cause tremendous wasted time by everyone from the driver right through to the dispatcher and administration people. More often than not, an incorrect or incomplete order or tow ticket directly affects customer service in a negative way

Tracker Enterprise for Windows is designed to capture all the necessary information required to facilitate an error free job. Without having to have a degree in typing or computing... The Tracker system is fast, friendly and intuitive, yet covers every conceivable aspect of a job.

Tracker guides the call taker naturally through the order process with the customer. Virtually every field has shortcut keys with drop-down suggestion lists that are highly configurable to your business.

	Call Taking Functions
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Intuitive	Tracker 2000 for Windows empowers Call Takers by providing them with the tools to serve customers quickly and accurately. New orders can be entered intuitively, in seconds, rather than minutes. Drop-down boxes suggest common choices, for everything from vehicle details to job tasks, key location and account information.
Friendly	Call Takers are encouraged to gather all the information required, simply by following the natural progression of entering an order. Even the most complex calls, such as third party billed or multi-vehicle calls can be booked with ease.
Informative	Tracker 2000 takes pressure off the dispatchers, by giving Call Takers an up-to-date snapshot of all vehicle activity and job status, so that customers can be given accurate ETA's and job progress reports.
Accurate	Call Takers are able to save frequent destinations or cross street information into a separate Landmark database, so that drivers can be dispatched accurately. Once a landmark has been defined, it can be re-used with a simple short code in the future.
Efficient	Auto club D2000 dispatched trips populate the Call Entry and dispatch screens automatically, through a fully integrated interface, eliminating the need for double entry. Faster and more efficient call taking directly improves customer service.