One key to producing a quality output in any business is to control the quality of the input. In the towing business, it all starts with the initial order. Any incorrect or missing information on a new tow order can cause tremendous wasted time by everyone from the driver right through to the dispatcher and administration people. More often than not, an incorrect or incomplete order or tow ticket directly affects customer service in a negative way
Tracker Enterprise for Windows is designed to capture all the necessary information required to facilitate an error free job. Without having to have a degree in typing or computing... The Tracker system is fast, friendly and intuitive, yet covers every conceivable aspect of a job.
Tracker guides the call taker naturally through the order process with the customer. Virtually every field has shortcut keys with drop-down suggestion lists that are highly configurable to your business.