For over 18 years, Tracker Management Systems has specialized in business
management and dispatch solutions designed exclusively for towing companies.
As a result of this focus and their long-term commitment to the towing
industry, Tracker has become the preferred supplier of towing operators,
large and small alike. From the diminutive 2-truck company to state-wide
operations, Tracker systems dispatch over 100,000 tows each day throughout
North America.
This success did not occur overnight, but was earned gradually, as Tracker's
towing management software was continually refined over a period of years,
to meet the needs of their customers, changes in technology and the industry
itself. Maintaining its position as the preferred vendor to towers and auto
clubs is a responsibility that Tracker takes very seriously. All aspects of
the Tracker operation are under constant improvement, from product
development, to integrated wireless technology, through to customer service
and support.
As part of this dedication to improvement, Tracker recognizes the importance
of the Canadian market and the need to provide local training and support
for their Canadian customers. Future Quest is pleased to fulfill this
important role as the Canadian authorized distributor for Tracker Management
Systems. Canadian customers will continue to benefit from Tracker's 24/7
Help Desk, but can call on trained Future Quest's sales and support people
in both Western and Eastern Canada, serving in both official Canadian
languages.
A Complete Towing Solution
 Tracker
Enterprise for Windows, Version 8.1 is a comprehensive business management
system, designed to run all aspects of a towing operation. The system gives
towing managers a complete handle on their business metrics so they are able
to make informed decisions on the fly. As a result of using Tracker
Enterprise for Windows, operating efficiency, consistency and profitability
are increased, while customers' experience more consistent, professional
service.
Tracker Integrated Module
Tracker's end-to-end towing solution greatly simplifies the daily
operation of all aspects of the towing business, from order-entry through to
dispatch, billing, payroll and administration. Tracker Enterprise Version
8.1 for Windows is a complete business management system made up of several
integrated modules.
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Dispatch
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Receivables
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Payables
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Invoicing
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Driver Payroll
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Job Costing
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Audit Reporting
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Productivity Reports
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Maintenance |
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Trend Analysis
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Sales Analysis
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Impound Lot
Management
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Police Impound Lookup
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Wireless Dispatch
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Mapping and GPS
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Lien and Auction
Processing
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Tracker is also fully integrated to the AAA's D2000 system throughout North
America. Jobs dispatched through these systems appear seamlessly in Tracker
Enterprise, where they can be dispatched and administered without the need
for post processing.
Ask Our Customers
Consistent
"At the end of the day, we can see what every driver and the company did. If
anything's missing, we can see it right away. And with GPS, we know where
all our trucks are all the time. Tracker is the only company that has been
here consistently year after year. It has staying power and keeps updating
its system for what the towers want. Tracker is the only way to go."
Solid Gold Towing, Brooklyn, New York, 23 trucks
Efficient
"With Tracker, I went from almost a week a month on billing and reports to
two days. Tracker has let me see where my revenue comes from and which tows,
trucks and drivers are profitable-and which aren't. We've used that
information to improve our operations and our services. We haven't had any
major problems with Tracker. And if I have problem or think I do, I have an
answer immediately, within that day."
Neal Pool Rekers, Odessa, Texas, 14 trucks
User Friendly
"Anyone who's ever come and seen our dispatcher work has wanted to buy
Tracker. Our people were good before Tracker, but they're better with it. A
system has to be easy to use, and Tracker is. It lets less experienced
people do more. And if you impound cars, this is a system you have to have.
If somebody tried to take Tracker away from me, I don't know what I'd do to
them."
Dr. Hook Towing Service Ltd., Winnipeg, Manitoba, 60 Trucks
Reliable
"Customer service really makes Tracker stand out. We actually get a phone
call back. Lots of times they have the answer right there. Even better, we
haven't had to call for any problems in four or five months. We should've
just bought Tracker to begin with. I tell other towers-just write Tracker a
check. You won't regret it. It's far superior to any other program we've
had."
Joe's Towing, Bloomington, Illinois, 18 trucks
Responsive
"Towers who haven't experienced it might not believe it, but you see big
benefits when ramped up with the right software with the right training.
With Tracker, you don't have to wait six months or two years to see that if
you don't change how you do business, you're going to go bankrupt. When you
can easily get daily sales reports, you can spot problems right away,
whether it's with response times, revenues or one driver or truck."
Scott's Towing, Woodbridge, New Jersey, eight GPS/MDT-equipped trucks
Organized
"We've had Tracker since 1996. It organizes things so people can get on to
doing other work. It's streamlined our business and created less paperwork
and less room for error. From dispatch to actually getting payment, we're
able to track jobs so we're not losing calls, not losing income and not
losing customers. Tracker is a positive."
North Country Recovery and Auto Sport Towing, Santa Cruz, California, 26
trucks
Profitable
"I run the company and office myself and dispatch up to 50 calls every day.
With Tracker dispatch and paging, I can get each of my drivers an extra tow
per shift. That means we've increased our number of tows 20 percent with the
same staff and same six trucks. Errors are reduced because the driver reads
the information right off the pager. There's no confusion over street names
and no waiting because the next tow is already on the pager. That's money in
the bank. Meanwhile, I'm home on time more often because Tracker eliminates
at least 10 hours of paperwork a week. It's so easy to use, it sold itself
(sorry Jim!)." Midway Towing, Wilmington, Delaware
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